Business Development Support deals with the taking of orders, payment issues, and
revenues. The role of business support systems in a service provider is to cover
four main areas:
Product management supports product development, the sales and management of products,
offers and bundles to businesses and mass-market customers. Product management regularly
includes offering cross-product discounts, appropriate pricing
Service providers require a single view of the customer and regularly need to support
complex hierarchies across customer-facing applications (customer relationship management).
Customer management also covers requirements for partner management and 24x7 web-based
customer self-service. Customer management can also be thought of as full-fledged
customer relationship management systems implemented to help customer care agents
handle the customers in a better and more informed manner..
Revenue management is a BSS focus on billing, charging and settlement, that can handle
any combination of OSS services, products and offers. BSS revenue management supports
OSS order provisioning and often partner settlement.Billing is an integral function
offered by BSS systems and is not under the purview of Operation Support Systems.
Order management as a beginning of assurance is normally associated with Operational
Support Systems though Business Support Systems are often the business driver for
fulfillment management and order provisioning. Order Management encompasses four broad
areas in general -
Order Decomposition - This process details the rules for decomposing a Sales Order
into multiple work orders or service orders. For example, a Triple Play Telco Sales
order with three services - Land line, Internet and Wireless can be broken down into
three sub-orders - one for each line of busines. Each of the sub-orders will be fulfilled
separately in its own provisioning systems. However, there may be dependencies in
each sub-order - e.g. - an Internet sub-order can be fufiled only when the Land line
has been successfully installed, provisioned and activated in the customer premise.