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Business Development Support
Business Development Support deals with the taking of orders, payment issues, and revenues. The role of business support systems in a service provider is to cover four main areas:
- Product management
- Customer management
- Revenue management
- Order management
Product management
Product management supports product development, the sales and management of products,
offers and bundles to businesses and mass-market customers. Product management regularly
includes offering cross-product discounts, appropriate pricing
Customer management
Service providers require a single view of the customer and regularly need to support
complex hierarchies across customer-facing applications (customer relationship management).
Customer management also covers requirements for partner management and 24x7 web-based
customer self-service. Customer management can also be thought of as full-fledged
customer relationship management systems implemented to help customer care agents
handle the customers in a better and more informed manner..
Revenue management
Revenue management is a BSS focus on billing, charging and settlement, that can handle any combination of OSS services, products and offers. BSS revenue management supports OSS order provisioning and often partner settlement.Billing is an integral function offered by BSS systems and is not under the purview of Operation Support Systems.
Order management